DBELAN

SINCE YOU BORN
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SINCE YOU BORN

FAQ's

product
o DBELAN NEW DROPS: HOW DO THEY WORK?

We advise following us on Instagram to stay up to speed with our new drops since DBELAN typically announces upcoming Collections there. Our official Instagram handle is @dbelan_. The DBELAN website makes the designs available for purchase as soon as they are announced.

o HOW DO I TRACK MY ORDER?

Our shipment aggregation service will provide you with your tracking information and an expected delivery date in an email.

o WHY IS MY ORDER NOT DELIVERED POST THE MENTIONED DATE?

There may be instances where delivery is not made on time due to logistical challenges that are beyond our control. Please get in touch with us, and we’ll take care of this promptly as possible.

My Order & My Account
o HOW DO I KNOW IF I PLACED MY ORDER SUCCESSFULLY?

After placing your order successfully, you will receive a confirmation email with information about your order and your order ID.

Once your order is shipped, another email will be sent to you. The only thing left to do is to sit back, relax, and welcome the delivery of your incredible product(s).

o HOW DO I GET MY ORDER?

Your orders will be delivered to your doorstep within 5–12 business days, depending on where you are located.• All orders are shipped in completely sealed packaging to ensure that all of your Products are delivered to you in top condition.

o I TRYED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING. Although THE ORDER WAS UNSUCCESSFUL, MY MONEY WAS DEDUCTED. WHY IS THIS HAPPENING?

Please check your bank account first to see whether there has been a debit to your account. Banks often roll back debits to your account following a failed payment within 10 business days.

If you require any extra assistance or run into any other issues, please contact us at support@dbelan.com and we will be pleased to assist you.

o HOW SHOULD I CHECK THE STATUS OF MY ORDER?
  • You must first log into your account in order to see the delivery status of your order. Enter your information by clicking the icon to the left of the cart (found in the top right corner).
  • To view the status of your most recent order as well as your order history, select Orders. Additionally, you may just click “Track Order” in the top right corner, enter your order ID, and view the status of your order.
  • You will get a confirmation and the specifics of your order as soon as it is successfully placed through email and SMS. You will receive another email and SMS notification once your products have been sent.
  •  You will receive an update from us and the updated shipping and delivery intervals if there is any exceptional incident or difficulty that causes a delay in shipping your order. Write us an email at support@dbelan.com if there are additional challenges or delays, or if you need the product delivered instantly, and we will determine what we are able to do to assist you.
o IF I FORGET MY PASSWORD, WHAT DO I DO?

If you forget your password, you can select the ‘Forgot Password’ option while logging in, and a link to reset it will be sent to you.

Shipping & tracking
o DO YOU HAVE any additional shipping fees?

DBELAN provides FREE shipping Pan-India.

o HOW DO I TRACK MY ORDER?

You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

PAYMENT MODE
o WHY AM I NOT GETTING ANY COD OPTION ON THE PAYMENT PAGE?

If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).

o ARE THERE ANY HIDDEN CHARGES?

There are absolutely NO hidden charges for any of our products – what you see is what you pay.

o WHAT SHOULD I DO IF MY PAYMENT FAILS?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@dbelan.com             
RETURNS & EXCHANGE
o WHAT ARE THE TERMS OF THE EXCHANGE POLICY?
  • Exchanges are only applicable for Product is mentioned in for exchange in Product details, For mentioned product exchange within a period of 2 days from the date of receiving the product. The shipping cost has to be borne by the customer.
    • Exchange will be provided only in cases where the product is damaged when received.
    (T&C applied)
    *As we do not have our own delivery service we rely on delivery partners like BlueDart, Delhivery, DTDC, etc
    In case of an exchange; the Delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charges i.e ₹100 (Which will be credited back to the customer’s store wallet after product quality check is completed).
  • In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.(T&C applied)
  • If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on support@dbelan.com
  • In the interests of hygiene, masks, boxers and shorts are not returnable.
    Stationary products like stickers are also a part of no return / no exchange products
o HOW DOES THE EXCHANGE PROCESS WORK?
  • Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 15 days from the date of receiving the product. The shipping cost has to be borne by the customer.
    You can initiate an exchange by applying for an exchange from your “My Account” page, Once a request has been submitted our team will assist you to complete the exchange process.
    • As we do not have our own delivery service we rely on delivery partners like DTDC, Delhivery, eKart, etc
    In case of an exchange; the delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charge i.e ₹100. The shipping cost has to be borne by the customer.
    • Please contact us on the number given on the website, Our team will help you.
o WHAT IS THE REFUND POLICY FOR RETURNS OF ORDERS PLACED DURING A SALE?

If an order placed during a sale is returned to us, only the amount paid by you will be refunded only in BonkersCorner wallet, not the current product price.

o I HAVEN'T RECEIVED MY REFUND YET. WHAT SHOULD I DO?
  • We update our customers via email once we initiate the refund procedure.
  • Bank refunds will take 7-10 business days.
MISCELLANEOUS
o I WANT TO PLACE AN ORDER BUT I DON’T WANT ANY PRICE TAG OR INVOICE ATTACHED AS IT IS A GIFT FOR SOMEONE. IS IT POSSIBLE?
  • We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We can hide the price of the product, if you want. 
  • It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
  • If you want to add a note to the gift, please email the note to us at support@dbelan.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
o I WISH TO ADD FEW MORE PRODUCTS IN MY ORDER. WILL IT BE POSSIBLE?

You are unable to add more items to your order after you confirm it and we approve it. For the additional items, you will need to make a new order.

o THE PRODUCT I WANT TO RETURN WAS BOUGHT ON DISCOUNT. WILL I GET REFUNDED THE FULL AMOUNT?

No. You will only receive the exact amount paid for the product.

o IN CASE I RETURN THE PRODUCTS, WILL THE COD/SHIPPING/GIFTING CHARGES BE CREDITED BACK?

No. These are one time charges and are non-refundable.

o WHAT IF I'M NOT AVAILABLE WHEN THE DBELAN PICKUP IS ATTEMPTED?

Three pick-up attempts will be made by our courier partner. DBELAN courier partner can take up the item at a time that is convenient for you.

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